This week we’re show cases Paul and Debbie Brown, who are owners of Exquisite Carpet Care. Exquisite Carpet Care has been doing business in Plainfield IL for over twenty years. Exquisite Carpet Cleaning and Water Damage Specialists are a IICRC certified firm, for those of you that know the industry this is the most recognized body of certification in the cleaning industry.
The Browns are great business because he wants to learn and educate his technicians on a regular basis. They believe that their is always something to learn in the industry and we love business owners like this. Exquisite Carpet Care has sent lots of money on the latest high performance carpet cleaning equipment. Their equipment allows faster drying time and carpets will be dry within 3-4 hours.
When the industry see’s cleaners who stay in the business for around five years it’s fantastic to see one that has been around for more than twenty. They’ve put the time and equipment into it and have marketed correctly. The Brown’s have done everything from door to door, mail outs, advertised online, and have an excellent website that is ranking well on Google. You can also give them a Google Review and a Yelp Review which helps them gain new business. Lots of carpet cleaners forget the online world but when the majority of consumers are finding their cleaners online you need to spend time and money on a website and SEO.
The website also has a fun Dog Blog that contains fun videos that is also shared on their Facebook page. The Browns want their customers to have fun with them and to realize that they are apart of the family. On the Exquisite Carpet Care website they go over the Nine Step Carpet Cleaning process to educate consumers on what to expect.
The Browns do everything from Carpet Cleaning to Water Damage Restoration and they have become a highly trustworthy business in Plainfield, Illinois. We’d like to salute the Browns for their excellent business and congratulate them on celebrating over twenty years in this industry.