OxyDry is one of the few companies around that have gone above and beyond in understand the mold department. They understand psychrometrics, they have an A+ rating with the Better Business Bureau, they’re experts in the IICRC Standard and Reference Guide for Professional Mold Remediation, they’re highly rated on Angie’s list, and all of their technicians are certified in helping customers with mold and water damage problems.
Psychrometrics is the study of gas and vapor mixtures. This is something OxyDry has become very knowledgable in. This company has become an advisor in their area and insurance companies and home owners have a solid trust in the work OxyDry does. They’ve gone above and beyond in training their technicians and these technicians will also walk you through step by step on the mold remediation process to help in ensuring that the customer that the job is being done right. OxyDry Restoration Specialist are taught to not only get your home back to dry and healthier conditions but to also help in being your friend to lean on during the process. They understand that this is an unexpected event that happens in your life and it stresses a person out. They also know one of the best ways to gain word of mouth, a solid reputation, and a referral base is to give outstanding customer service. When you become a solid person to lean on during these events in peoples lives they don’t forget it. OxyDry is correct in doing this. I’ve called back so lots of Emergency Water Damage specialist that were interested in web design and they didn’t answer their phones. This to me is one of the major mistakes companies make. If you do not answer your phone in this industry you will lose the job.
OxyDry is our spotlight cleaner for the week because they go above and beyond in proving to not only have a solid knowledge in mold and water damage but to also have a superior customer service foundation that exceeds expectations. OxyDry is a superior example of what a Water Damage company should aspire to be.
