This weeks spotlight cleaner is Scott’s Carpet Cleaning for one simple reason: Personality & Customer Service Excellence. Many cleaners in this industry miss on ingredient in the company stirring pot and that is delivering superior customer service to gain customer repeats. Most companies rely solely on Google and other search engines and don’t think of how much help your business can receive from referrals and customers coming back to the one company that they trust.
In todays World we have become more dependent and reliant on phones, internet, television, and anything else electronic and mobile. We are slowly missing the one on one contact with others, the pleasure in having a good conversation, and the ability in networking. Scott’s Carpet Cleaning has put an emphasis in teaching customer services techniques, being personal with customers, and attempting to gain customer repeats because they become the family cleaner. Small business owners should focus on this for the simple fact that this is what keeps them in business. Being a reliable and friendly service that customers love calling and desire to spend their money with them instead of other competitors.
Scott’s Carpet Cleaning trains their technicians and receptionists to being on top of their game to meet ever customer expectation and inquiry in a professional manner. This company believes if you treat a customer like family it will create word of mouth and generate returning customers year to year. This is why Scott’s Carpet Cleaning is highlighted this week. Companies that focus on making their customers happy will always do well, make money, and feel good about themselves at the end of the day.
Scott’s Carpet Cleaning competes in Columbus, Ohio and in a market like this where lots of folks are needing cleaners and lots of other folks are starting up business you need something to set you apart from the competition. This is clearly a perfect ingredient to stand out from all others. So, like I always say answer your phones, treat customers like Gold, and be respect to the industry and you’ll succeed in this business.